Do you need realtime updates? or can you use an action and the "rt-cron"
tool to batch update the CF's.
I do something similar for syncing RT to ARS (Remedy).
The cron tool uses a custom search, run's the tickets through some
conditions and then uses the "SyncARS.pm" action to pull down the new
field values from ARS. Might be a better approach as to not put more
connection load on the external databases.
Yitzchak Schaffer wrote:
Greetings:
Has anyone added custom fields where the choices are taken from a query
against an outside database, perhaps by modifying the RT code? I didn't
see anything about this in the docs, and it didn't seem like "Include
page" in the CF modification screen would be able to achieve this. If
not, where should I look in the source code -
share/html/Elements/EditCustomField seems like a good starting spot.
Thank you very much,
--
Yitzchak Schaffer
Systems Librarian
Touro College Libraries
33 West 23rd Street
New York, NY 10010
Tel (212) 463-0400 x230
Fax (212) 627-3197
[EMAIL PROTECTED]
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