Quoting Ole Craig <[EMAIL PROTECTED]>:
* It would allow me (in conjunction with bin/rt or crontool) to
implement a "stalled until" field where I could automatically
un-stall a stalled ticket after a certain amount of time has
passed.
Thoughts?
Ole
For the last part, we do exactly this using the ticket 'starts' field.
We don't
use this field for anything else, so it's ideal for a 'stalled until' date. We
have a crontool job that finds stalled tickets whose 'stalled until' date has
passed and reopens them.
Steve
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