Hello, I would like to periodically send out last recorded correspondence for all stalled tickets. Possibly in some clean way. I know how to use crontool, locate interesting tickets, get last transaction, even load a template and record a message in ticket history ... but still can't find a way to send out a ticket with SendMail or Notify. I can use the 'dirty' way and create mail message and send it on my own (like rt-remind does), but there should be some correct way.
I can also setup a nice scrip action in RT which works just fine, but there is no way to trigger it from cron, or is it? Any help appreciated -- Tomáš Valenta _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
