You need to force the owner change to Nobody: http://www.gossamer-threads.com/lists/rt/users/69139?search_string=set%20owner%2C%20nobody;#69139
Keep up with my goings on at http://theillien.blogspot.com Steve Cochran wrote: > Well, with the help of the book and the wiki, I have the code to change > the user back to nobody on a reopened ticket at least trying to do what > it's supposed to. Unfortunately, it got the following error: > > [Mon Jan 21 05:38:47 2008] [error]: Failed changing owner to Nobody on > ticket reopen: You can only reassign tickets that you own or that are > unowned ((eval 831):10) > > is there some way to force the scrip to reassign the ticket by acting as > a user with more controls? > > Steve > > > On Jan 21, 2008, at 12:03 AM, Steve Cochran wrote: > >> >> I'm trying to write a scrip that runs on a status change. I'm trying >> to change the owner to Nobody if a ticket is reopened, and I have the >> following code in the action prep area: >> >> my $oldStatus = $self->TransactionObj->OldValue; >> my $newStatus = $self->TicketObj->status; >> >> if (($oldStatus eq 'resolved') and ($newStatus eq 'open') { >> $self->TicketObj->OwnerObj = RT::Nobody()->id(); >> } >> >> I've run a couple tests through, but nothing seems to be happening. >> First, what's the best way to debug custom action code? Second, if >> anyone seems what I'm doing wrong, feel free to point it out. >> >> Steve >> _______________________________________________ >> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users >> >> Community help: http://wiki.bestpractical.com >> Commercial support: [EMAIL PROTECTED] >> >> >> Discover RT's hidden secrets with RT Essentials from O'Reilly >> Media.Buy a copy at http://rtbook.bestpractical.com > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media.Buy > a copy at http://rtbook.bestpractical.com > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
