Elijah Wright wrote:
Hi,
we need to do a bulk import of some emails into tickets, but we want
to not flood the original requestors with "ticket generation autoreplies".
I see that we can disable autoreply by removing the global scrip that
does that; however, we don't really want to remove it (and disable
autoreplies for other queues...) just because we want to do this one
bulk import.
Is there an easy way to do this without taking our install offline
temporarily, and without having to simply induce administrative
downtime for the rest of the install?
There is an extension written by Dirk Pape which allows you to disable
scrips on a global and at queue level. Took some searching but here is
the URL to it:
http://page.mi.fu-berlin.de/pape/rt3/patches/rt
Look for deactivate scrip-3.6.patch if you're using RT3.6.x
Joop
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