At Thursday 1/24/2008 10:31 AM, Steve Cochran wrote: >I've been thinking about the last request we have from our CS dept, to >have easy access to a list of answers to common questions. I've read >through the CannedReplies page on the wiki, and also read the intro to >RTFM. > >Obviously, simple is good, and after reading the intro, RTFM might be >more than we need. I also couldn't find any screenshots of it being >used from an RT ticket, just the basic ones in the documentation PDF. > >Here's the basic desires: > Simple pulldown menu to select a canned reply when answers a ticket > Easy interface to copy/paste a new canned reply into the > system (for >users that aren't RT admins) > Capacity to handle several hundred canned replies. > (understand the pulldown approach might not work for this) > Searching canned response content might be nice > >Given those needs, does anyone have a recommendation on which approach >to try first? > >Thanks, >Steve Cochran
Hello Steve, I put the CannedReplies contrib on the wiki - it can only satisfy the first of your requirements, so wouldn't be a good solution for you. It sounds like you need RTFM or other KB solution. Steve _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
