Hi, I have added an "on hold" custom attribute, which should be available to privileged users when creating a new ticket through the web interface, and to users with edit ticket rights on existing tickets.
However the privileged users do not get the fields appearing in the web interface. I tried adding "seeCustomField" and "AdminCustomField" to the requestor global group, but its not changing the create ticket form. I noticed that there is an "Applies To" option on the Configuration -> Custom Fields -> <Custom field name> -> "Applies to" menu, but as the root user can already add these attributes to tickets, I can't see what I would have to select these. After all I have selected the custom fields at the global level... (The root user sees the fields correctly, when creating or editing tickets.) Thanks, Tom _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
