Thanks everyone for the feedback on RTFM vs CannedReplies. RTFM is great, was def the way to go and is nicely integrated with RT.
THe only problem I'm having is trying to delegate the maintenance of Topics in RTFM. I have a group that can see the class in RTFM, and have another supervisors class that I've given the adminTopics permission to for that class as well. Problem is that they don't see the "Configuration" tab in RT to be able to get to the Topic editing screen. What right will give them the Config tab without giving them access to anything else such as queue setup, etc? Thanks, Steve _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
