On Jan 28, 2008 7:50 PM, Stephen Turner <[EMAIL PROTECTED]> wrote: > One of our users would like to be added to a ticket as an AdminCc > (and be notified) whenever a particular requestor sends (new) mail to > the queue. I thought I could do this by taking advantage of the > scrip-ordering feature: > > 00 On Create User Defined (add user as AdminCc if requestor matches a list) > 99 On Create Notify AdminCc ... > > The first part works fine - the user is added to the ticket as > AdminCc. However, the second scrip finds no AdminCcs and sends no > mail (No recipients found. Not sending). The scrips are definitely > executing in the expected order - the RT log tells me so. > > I thought that for a given transaction, each scrip was committed in > order - so I expected scrip 99 to see the new AdminCc and send mail. > But apparently not. > > Can anyone explain why the newly minted AdminCc does not get a notification? Notification scrip fetches list of recipients during prepare.
> > Thanks, > Steve > > > Stephen Turner > Senior Programmer/Analyst - Client Support Services > MIT Information Services and Technology (IS&T) > > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > -- Best regards, Ruslan. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
