My problem/requirement seems to be much like this old thread;
http://www.gossamer-threads.com/lists/rt/users/33053?search_string=multiple%20bug;#33053
I was hoping to be able to have single multi-select custom field ( perhaps 50
+ choices) , and then easily be able
to search/report on tickets that had only a very specific combination ( from
that given set of 50 choices) selected .
Is anyone else doing something similar?
>>> Kenneth Crocker <[EMAIL PROTECTED]> 29/01/2008 1:14 pm >>>
Roy,
When you used the "OR' and got all thos results, did you notice any
differences in the other criteria between the ticket you wanted (using
the 'AND") the tickets with just one of the CF's? That might provide a
clue as to what you need to change to your query.
Kenn
LBNL
On 1/29/2008 9:45 AM, Roy Sowa wrote:
> I only want to return tickets that have both of the values in a ticket , not
> one OR the other.
> I failed to mention that when I use the AND as in my original post , I return
> Zero hits as if the query cannot be satisfied.
> but there are single tickets that have only both the criteria selected.
> When I use the OR as you suggest , I get all tickets that contain either of
> the criteria ...not only those that have both.
>
>
>
>>>> Kenneth Crocker <[EMAIL PROTECTED]> 29/01/2008 12:12 pm >>>
> Roy,
>
>
> You might get better results if your last "AND" (CF.FOO like xxxx AND
> CF.FOO like xxx) was an "OR". Your query will only pull those tickets if
> that CF has BOTH values. Since you stated the values could be anywhere
> from AAA to FFF, then perhaps you would want ANY ticket that has either
> of the values you are looking for. Just a thought.
>
>
> Kenn
> LBNL
>
> On 1/29/2008 5:29 AM, Roy Sowa wrote:
>> I have a queue specific custom field that may contain multiple values.
>> (AAA....FFF)
>> If I have a ticket which has set multiple values for that custom field
>> then I do not find the ticket when I specify a search criteria that
>> contains multiple values for that custom field.
>> Eg:
>> The custom field ( FOO ) may contain the values "AAA" and "CCC".
>> My ticket has set both values. The search criteria is:
>>
>> Queue = 'TEST' AND ( Status = 'open' OR Status = 'new' OR Status =
>> 'stalled' ) AND 'CF.{FOO}' LIKE 'AAA' AND 'CF.{FOO}' LIKE CCC'
>>
>> If I search for one of the criteria then those tickets are found.
>> The ticket is not found if I look for "AAA" and "CCC". ( tickets with this
>> match do exist in the database )
>>
>> I am running 3.6.5.
>> Am I missing something, how do I search for those records that only contain
>> both 'AAA' and 'CCC'
>>
>> Roy
>>
>>
>>
>> _______________________________________________
>> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>>
>> Community help: http://wiki.bestpractical.com
>> Commercial support: [EMAIL PROTECTED]
>>
>>
>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
>> Buy a copy at http://rtbook.bestpractical.com
>>
>
>
>
_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
