Hi RT Users,
I'm working on a very special problem at this moment for our Software
Devel Department. Let me shortly explain my problem and my Idea to help
our internal departments.
We have a internal structure like this:
Business Unit <-> System Analyst <-> Developer
Normally the BU opens a trouble tickets, a SA is checking this and open
one or more "PreTasks" to one or more Developers. This flow is working
fine so far, but now we are at a point, that our SA Team is loosing more
and more the overview about all the Dependencies of the their tickets.
They came to me with an idea for a special page inside RT showing all
this. The idea is:
SA TICKET
| DEV Ticket
ID PRIO SUBJECT STATUS OWNER | ID
PRIO SUBJECT STATUS OWNER
------------------------------------------------------+-----------------
-----------------------------------------
#1 20 TEST1 OPEN USER1
| #15 20 PRE:TEST1 OPEN DEV1
| #16 30 PRE:TEST1 OPEN DEV2
| #17 10 PRE:TEST1 RESOLVED DEV3
------------------------------------------------------+-----------------
-----------------------------------------
#2 10 TEST2 OPEN USER2
| #18 10 PRE:TEST2 NEW NOBODY
------------------------------------------------------+-----------------
-----------------------------------------
#3 50 TEST3 OPEN USER3
| #19 20 PRE:TEST3 RESOLVED DEV1
| #20 30 PRE:TEST3 OPEN DEV2
And so on.
Am at a point at this moment, where i have mostly all the code snipplet
together, but i miss the conterpart to
$Ticket->HasUnresolvedDependencies
Any Ideas how to get something? Or a workaround to this?
Or does anyone has already something like this?
Thanks for any kind of help and ideas.
torsten
Kuhne + Nagel (AG & Co.) KG, Geschaftsleitung: Hans-Georg Brinkmann (Vors.),
Uwe Bielang (Stellv.), Bruno Mang, Alfred Manke, Thorsten Meincke, Mark
Reinhardt (Stellv.), Jens Wollesen, Rainer Wunn (Stellv.), Sitz: Bremen,
Registergericht: Bremen, HRA 21928, USt-IdNr.: DE 812773878, Personlich
haftende Gesellschaft: Kuhne & Nagel A.G., Sitz: Contern/Luxemburg
Geschaftsfuhrender Verwaltungsrat: Klaus-Michael Kuhne
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