Hi kenneth, How does your query look like? I tried it several days with a good query?!?
Thanks Torsten -----Original Message----- From: Kenneth Crocker <[EMAIL PROTECTED]> To: Ham MI-ID, Torsten Brumm CC: RT Users <[email protected]> Sent: Wed Jan 30 18:51:00 2008 Subject: Re: [rt-users] Question about Custom Page: $Ticket->HasUnresolvedDependencies Ham, We already do that, but we use a query instead of a special page. On your home page, you can modify it to run any query you want when you sign-in. Our query runs against 1 or more queues (depends on the relationships) and lists all non-resolved, non-deleted, non-closed tickets and their children/dependencies and status, etc. By using a query as the tool for this info, you may save yourself a lot of code modification/maintenance. Hope this idea helps. Kenn LBNL On 1/30/2008 7:00 AM, Ham MI-ID, Torsten Brumm wrote: > Hi RT Users, > > I'm working on a very special problem at this moment for our Software > Devel Department. Let me shortly explain my problem and my Idea to help > our internal departments. > > We have a internal structure like this: > > Business Unit <-> System Analyst <-> Developer > > Normally the BU opens a trouble tickets, a SA is checking this and open > one or more "PreTasks" to one or more Developers. This flow is working > fine so far, but now we are at a point, that our SA Team is loosing more > and more the overview about all the Dependencies of the their tickets. > > They came to me with an idea for a special page inside RT showing all > this. The idea is: > > SA TICKET > | DEV Ticket > > ID PRIO SUBJECT STATUS OWNER | ID > PRIO SUBJECT STATUS OWNER > ------------------------------------------------------+----------------- > ----------------------------------------- > #1 20 TEST1 OPEN USER1 > | #15 20 PRE:TEST1 OPEN DEV1 > > | #16 30 PRE:TEST1 OPEN DEV2 > > | #17 10 PRE:TEST1 RESOLVED DEV3 > ------------------------------------------------------+----------------- > ----------------------------------------- > #2 10 TEST2 OPEN USER2 > | #18 10 PRE:TEST2 NEW NOBODY > ------------------------------------------------------+----------------- > ----------------------------------------- > #3 50 TEST3 OPEN USER3 > | #19 20 PRE:TEST3 RESOLVED DEV1 > > | #20 30 PRE:TEST3 OPEN DEV2 > > And so on. > > Am at a point at this moment, where i have mostly all the code snipplet > together, but i miss the conterpart to > $Ticket->HasUnresolvedDependencies > > Any Ideas how to get something? Or a workaround to this? > > Or does anyone has already something like this? > > Thanks for any kind of help and ideas. > > torsten > Kuhne + Nagel (AG & Co.) KG, Geschaftsleitung: Hans-Georg Brinkmann (Vors.), > Uwe Bielang (Stellv.), Bruno Mang, Alfred Manke, Thorsten Meincke, Mark > Reinhardt (Stellv.), Jens Wollesen, Rainer Wunn (Stellv.), Sitz: Bremen, > Registergericht: Bremen, HRA 21928, USt-IdNr.: DE 812773878, Personlich > haftende Gesellschaft: Kuhne & Nagel A.G., Sitz: Contern/Luxemburg > Geschaftsfuhrender Verwaltungsrat: Klaus-Michael Kuhne > > > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com >
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