At Wednesday 1/30/2008 06:06 PM, Kimberly McKinnis wrote:
>my $to =
>$self->TicketObj->Transactions->First->Message->First->GetHeader('To');
>if ($to =~/[EMAIL PROTECTED]/)
>{
>$self->TicketObj->SetPriority(98);
>}
>return 1;
>
>It doesn't error, but it seems to be ignored entirely. I used 'my',
>as the global variable was throwing errors about global symbol
>requiring an explicit package name. Perhaps it's working and not parsing right?
>
Kimberley,
A very useful tool is the RT logger. If you put logging statements in
your code, they'll show up in the RT log, so you can see if your code
is being executed, examine variables etc. The code looks like this:
$RT::Logger->debug("I am here");
or
$RT::Logger->debug("Ticket number is: " . $self->TicketObj->id );
Steve
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