> I guess, we'll stick with b. > Unless that way the mailgate doesn't get confused routing emails that have > something like "[Helpdesk2 #222222] RE: [HelpDesk1 #111111] Blah-blah" in > subject. >
It's worth looking at RT::Extension::ExtractSubjectToken to make sure the mailgates do the right thing. -jesse _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
