Hello Everyone.
I have been working on setting up the approval system to run through a
series of approvals. I have gotten the approvals to work, but it
sends all 3 of my approvals at once. I want to have them depend on
the prior approval. Do I need to create seperate approval q's to make
this happen?
I am trying to create an approval structure that is dependent on a
prior approval like this:
1. Team lead should get email when ticket is created.
2. Team Lead approves ticket.
3. New approval is created for manager - and manager is notified for approval
4. Manager approves
5. CAB gets approval notification
6. CAB approves and the ticket is then sent to work queue.
I have the following template in my incoming Q.
===Create-Ticket: changeApprovalTL
Subject: Change Approval for {$Tickets{'TOP'}->Subject}
Depended-On-By: TOP
Queue: ___Approvals
Type: approval
Owner: dstl
Content: Someone has requested a change. Please review and approve to
send for management approval.
ENDOFCONTENT
===Create-Ticket: changeApprovalMG
Subject: Change Approval for {$Tickets{'TOP'}->Subject}
Depended-On-By: TOP
Depends-On: changeApprovalTL
Queue: ___Approvals
Type: approval
Owner: dsmgr
Content: Someone has requested a change. Please review and approve to
send for CAB approval.
ENDOFCONTENT
===Create-Ticket: changeApprovalCAB
Subject: Change Approval for {$Tickets{'TOP'}->Subject}
Depended-On-By: TOP
Depends-On: changeApprovalMG
Queue: ___Approvals
Type: approval
Owner: cab
Content: Change Request is ready for CAB approval.
ENDOFCONTENT
Can someone help me understand how I need to setup RT to make this
happen with the least amount of steps?
Thanks
Matt
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