Hi everyone, Phew! There are a lot of different ways to setup rights. Our RT 3.6.6 users are checked against our Active Directory server and created automatically. For some reason when someone sends e-mail, and an account doesn't already exist for them, the e-mail fails (I guess this is because there wasn't a password to authenticate the user). So I had to give 'Everyone' some permissions.
Here's what I did... Does anyone see a problem with this? Configuration -> Global -> Group Rights: Everyone AssignCustomFields CreateTicket SeeCustomField Privileged AssignCustomFields CreateSavedSearch CreateTicket EditSavedSearches LoadSavedSearch ModifySelf SeeCustomField SeeGroup SeeQueue ShowSavedSearches ShowTicket Watch Requestor AssignCustomFields CreateSavedSearch CreateTicket EditSavedSearches LoadSavedSearch ModifySelf ReplyToTicket SeeCustomField SeeGroup SeeQueue ShowSavedSearches ShowTicket User defined groups: Management AssignCustomFields CommentOnTicket CreateSavedSearch CreateTicket EditSavedSearches LoadSavedSearch ModifyQueueWatchers ModifySelf ModifyTicket OwnTicket ReplyToTicket SeeCustomField SeeGroup SeeQueue ShowACL ShowOutgoingEmail ShowSavedSearches ShowScrips ShowTemplate ShowTicket ShowTicketComments StealTicket TakeTicket Watch WatchAsAdminCc User defined groups: RT-Admin AdminAllPersonalGroups AdminCustomField AdminGroup AdminGroupMembership AdminOwnPersonalGroups AdminQueue AdminUsers AssignCustomFields CommentOnTicket CreateSavedSearch CreateTicket DelegateRights DeleteTicket EditSavedSearches LoadSavedSearch ModifyACL ModifyCustomField ModifyOwnMembership ModifyQueueWatchers ModifyScrips ModifySelf ModifyTemplate ModifyTicket OwnTicket ReplyToTicket SeeCustomField SeeGroup SeeQueue ShowACL ShowConfigTab ShowOutgoingEmail ShowSavedSearches ShowScrips ShowTemplate ShowTicket ShowTicketComments StealTicket TakeTicket Watch WatchAsAdminCc Queue specific rights are given for groups by queue... Configuration -> Queues -> Unix -> Group Rights: User defined groups: Unix AssignCustomFields CommentOnTicket CreateTicket ModifyTicket OwnTicket ReplyToTicket SeeQueue ShowACL ShowOutgoingEmail ShowScrips ShowTemplate ShowTicket ShowTicketComments StealTicket TakeTicket Watch WatchAsAdminCc Thanks! js. -- Jean-Sebastien Morisset, Sr. UNIX Administrator <[EMAIL PROTECTED]> _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
