Basically, you use it to replace an email address that you set a pattern match for in RT_SiteConfig with another address, also set in RT_SiteConfig
For example, in RT_SiteConfig you set... Set($CanonicalizeEmailAddressMatch, '@foo\.com$'); Set($CanonicalizeEmailAddressReplace, '@foo.bar.com'); So, when someone sends in an email to RT from [EMAIL PROTECTED], it replaces it with [EMAIL PROTECTED] We use this feature to make sure all of our local emails come in the same way so we can recognize external emails easier. Craig Patterson -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Mike Peachey Sent: Wednesday, February 06, 2008 8:28 AM To: RT Users Subject: [rt-users] CanonicalizeEmailAddress I've been staring at CanonicalizeEmailAddress for hours now and every time I think I understand its purpose and how it's doing it, I am forced to change my mind. Can anyone make it plain & simple? -- Kind Regards, __________________________________________________ Mike Peachey, IT Tel: +44 114 281 2655 Fax: +44 114 281 2951 Jennic Ltd, Furnival Street, Sheffield, S1 4QT, UK Comp Reg No: 3191371 - Registered In England http://www.jennic.com __________________________________________________ _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
