Has anyone had a chance to look at this or anybody experiencing the same problem?
Med venlig hilsen / Best regards Steen Olesen Schilling A/S Baldersbækvej 24-26 DK-2635 Ishøj Tel: +45 70 27 99 00 Fax: +45 70 27 99 10 Mailto:[EMAIL PROTECTED] http://www.schilling.dk > -----Original Message----- > From: Steen Olesen > Sent: Tuesday, January 08, 2008 10:42 AM > To: Jesse Vincent > Cc: RT Users > Subject: RE: [rt-users] Charset error in subject when using Danish > letters (æøå / ÆØÅ) > > Hi Jesse, > > It's been quite some time since the last email on this subject :). We > have been investigating this further and have discovered the following > - it seems to relate to the templates: > > A template example: > -------------------------------------- SNIP --------------------------- > ---------- > Subject: Ticket {$Ticket->Subject}(1) was created in ... > > Please notice that I created ticket [{$Ticket->id}: {$Ticket- > >Subject}(2)] ... > See ticket here: {$RT::WebURL}Ticket/Display.html?id={$Ticket->id} > -------------------------------------- SNIP --------------------------- > ---------- > > Example on bad reply from template: > -------------------------------------- SNIP --------------------------- > ---------- > Subject: [xxx.dk #151852] Ticket (BlÃ¥bærgrød og kødpÃ¥læg) was > created in ... > > Please notice that I created ticket [151852: Blåbærgrød og kødpålæg] > ... > See ticket here: http://xxx.dk:80/Ticket/Display.html?id=151852 > -------------------------------------- SNIP --------------------------- > ---------- > > The strange thing is, all the national characters in {$Ticket- > >Subject}(1) (in the Subject line) is corrupted. > The second {$Ticket->Subject}(2) is converted just fine. > > If we leave out the "Subject: Ticket {$Ticket->Subject}(1) was created > in ..."-line in the template, the system generated Subject is also > correct. > > Hope this gives you some further information, that can help resolve > this problem. > > PS. We're still on RT3.6.3 > > Med venlig hilsen / Best regards > > Steen Olesen > Schilling A/S > Baldersbækvej 24-26 > DK-2635 Ishøj > Tel: +45 70 27 99 00 > Fax: +45 70 27 99 10 > Mailto:[EMAIL PROTECTED] > http://www.schilling.dk > > > > -----Original Message----- > > From: [EMAIL PROTECTED] [mailto:rt-users- > > [EMAIL PROTECTED] On Behalf Of Brian Kjelin Olsen > > Sent: Wednesday, May 23, 2007 11:24 AM > > To: Jesse Vincent > > Cc: RT Users > > Subject: SV: SV: SV: [rt-users] Charset error in subject when using > > Danish letters (æøå / ÆØÅ) > > > > To summarize: It is only the subject in the _outgoing_ mail from RT > > that has wrong characters - the mail body looks fine (including > Nordic > > national characters). > > Everything inside RT looks fine and the subject is shown correctly in > > the webui. Even checked the database tables and they're fine too. > > So my guess is, that it has to do with the mail-sender (whereever > that > > is :)) > > > > Apache is configured with default charset as UTF-8 > > AddDefaultCharset UTF-8 > > A bunch of additional charset is added in the httpd.conf > > including latin1. > > > > In RT_SiteConfig.pm following is set: > > @EmailInputEncodings = qw(iso-8859-1 us-ascii utf-8) > > unless (@EmailInputEncodings); > > Set($EmailOutputEncoding , 'iso-8859-1'); > > > > Does this answer your questions? > > > > Med venlig hilsen / Best regards > > Brian Kjelin Olsen > > Schilling A/S > > > > -----Oprindelig meddelelse----- > > Fra: Jesse Vincent [mailto:[EMAIL PROTECTED] > > Sendt: 18. maj 2007 18:47 > > Til: Brian Kjelin Olsen > > Cc: RT Users > > Emne: Re: SV: SV: [rt-users] Charset error in subject when using > Danish > > letters (æøå / ÆØÅ) > > > > > > On May 18, 2007, at 2:40 AM, Brian Kjelin Olsen wrote: > > > > > No, I haven't heard of any having the same problem with Danish > > > letters in the subject only. > > > > If there are other message headers with Danish characters, do they > > get similarly mangled? Are the characters typed in as unicode or > > latin-1? Does it happen only with one mail client or with many? Are > > there clients it doesn't happen iwth? > > > > > > > Med venlig hilsen / Best regards > > > Brian Kjelin Olsen > > > Schilling A/S > > > > > > -----Oprindelig meddelelse----- > > > Fra: Jesse Vincent [mailto:[EMAIL PROTECTED] > > > Sendt: 16. maj 2007 18:35 > > > Til: Brian Kjelin Olsen > > > Cc: RT Users > > > Emne: Re: SV: [rt-users] Charset error in subject when using Danish > > > letters (æøå / ÆØÅ) > > > > > > > > > On May 16, 2007, at 6:38 AM, Brian Kjelin Olsen wrote: > > > > > >> Hi Jesse > > >> > > >> I'm sorry that this reply was delayed, but several other tasks > were > > >> impediment for continuing this issue. Nevertheless, it is still an > > >> issue we haven't bin able to solve even though several people have > > >> suggested changes of various settings. > > >> > > >> You asked for the Perl and Mime version and about the database and > > >> webui setup. > > >> - MimeTools version is: 5.420. The encode version was: 2.01 but is > > >> upgraded to 2.20 > > >> - Perl version is: v5.8.5 built for i386-linux-thread-multi > > >> - DB (Oracle) and webui looks alright - no strange conversions... > > >> > > >> Everything looks right - except for the subject in e-mails > returned > > >> from RT... > > >> There are no problems with Danish letters in the mail body. > > > > > > Has anyone else seen this issue? (Finding commonalities would help > > > track it down) > > > > > > > > >> Med venlig hilsen / Best regards > > >> Brian Kjelin Olsen > > >> Schilling A/S > > >> > > >> -----Oprindelig meddelelse----- > > >> Fra: Jesse Vincent [mailto:[EMAIL PROTECTED] > > >> Sendt: 25. april 2007 15:40 > > >> Til: Brian Kjelin Olsen > > >> Cc: RT Users > > >> Emne: Re: [rt-users] Charset error in subject when using Danish > > >> letters (æøå / ÆØÅ) > > >> > > >> > > >> On Apr 25, 2007, at 5:26 AM, Brian Kjelin Olsen wrote: > > >> > > >>> During our correspondence with our customers by mail through the > RT > > >>> system, the Danish letters (æøå / ÆØÅ) is getting unreadable when > > >>> they are placed in the subject. > > >>> Any ideas would be most welcome. > > >>> > > >>> Example: "Subject: Fwd: [support.schilling.dk #120841] > > >>> Sÿgefunktion pÃ¥ kunde. ÿBLEGRÿDÿ - ÿblegrÿdÃ¥" > > >>> Correct subject: "Subject: Fwd: [support.schilling.dk #120841] > > >>> Søgefunktion på kunde. ÆBLEGRØDÅ - æblegrødå" > > >>> > > >> > > >> > > >> What Perl version are you running? Are you current on MIME::Tools > > and > > >> Encode? Is it right in the database and/or webui? > > >> > > >> > > > > > > > _______________________________________________ > > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > > > Community help: http://wiki.bestpractical.com > > Commercial support: [EMAIL PROTECTED] > > > > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > > Buy a copy at http://rtbook.bestpractical.com _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
