I put some logging code into lib/RT/Interface/Email.pm and found out that AuthStat is 1 (so the incoming mail is treated like mail from an authenticated (normal) user) - which seems odd to me.
This is the right structure: Queue: tester Group: testerusr (has Create and ReplyToTicket queue-rights on tester) Group: testeradm (has some more queue-rights on tester) My test-User isn't in any of those groups mentioned above and there are no global rights given to the group, user, whatsoever ... None of the system groups has any queue- and/or global-rights which should allow CreateTicktet in the queue tester. Why is AuthStat 1 instaed of 0 or even -1 (which should trigger the "Could not load a valid user" mails to the requestor and $OwnerEmail)? Cheers, Volker _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
