Bill, Kenneth's example is cool and works, however it notifies old
owner when people change owner except when old owner is nobody. To
notify new owner you should read
http://wiki.bestpractical.com/view/NotifyOwner .
On Feb 8, 2008 2:03 AM, Kenneth Crocker <[EMAIL PROTECTED]> wrote:
> Bill,
>
>
> Keep in mind, that a "notify .." will not send anything to "whomever"
> if "whomever" is the person making the change. As to a scrip to notify
> of owner change, I use the following scrip/template code:
>
> # Scrip code
>
> # check transaction as an owner change; no spam for "nobody"
> #
> my $trans = $self->TransactionObj;
>
> return 0 unless $trans->Field eq 'Owner';
> return 1 unless $trans->OldValue == $RT::Nobody->Id;
>
> # Template code
>
> To:{
> my $Old_Owner;
> $Old_Owner = RT::User->new($RT::System);
> $Old_Owner->Load( $Transaction->OldValue );
> $Old_Owner->EmailAddress();
> }
> Subject: Request Titled: "{$Ticket->Subject}" has a new owner!
>
> -----------------------------------------------------------------------------
> TICKET INFORMATION:
> Ticket Queue : {$Ticket->QueueObj->Name}
> Ticket Number : {$Ticket->id}
> Ticket Subject: {$Ticket->Subject}
> Ticket Description:
> {
> return $Ticket->FirstCustomFieldValue('Description');
> }
> Ticket Priority is: {$Ticket->Priority}
> Ticket Created by: {$Ticket->CreatorObj->Name}
> Ticket Now Owned by: {$Ticket->OwnerObj->Name}
>
>
> I hope this helps.
>
> Kenn
> LBNL
>
>
> On 2/7/2008 1:24 PM, Candelario, Bill wrote:
> > Hi,
> >
> > Is there a way to create Queue called "Tasks" and when creating a task
> > and assigning it to an owner, that it actually emails the owner of the
> > ticket. I tried using the "OnCreate..NotifyOwner" scrip but it didn't
> > work. Any suggestions?
> >
> > I'm using version 3.6.4
> >
> > Thanks,
> > Bill
> >
> >
> > ------------------------------------------------------------------------
>
> >
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--
Best regards, Ruslan.
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