Alvara,
have a look at http://wiki.bestpractical.com/view/Contributions, there
are several examples how to read and manipulate the values of CFs via
scrips.
First you have to look if the transaction was caused by a CF, something
like this:
unless (
( $self->TransactionObj->Type eq "CustomField"
&& $self->TransactionObj->Field == 6 )
|| $self->TransactionObj->Type eq "Create"
) {
return 0;
}
Hint: The "6" equals the id of the CF.
Then you can test for OldValue and NewValue. Have a look at the examples
mentioned above.
Best,
Ben
Munoz, Alvaro schrieb:
> Hi there,
>
> Is there any way to match a customfiled value change from one specific
> value to another?
>
> Transactions of type "CustomField" leave NewValue and OldValue to NULL
> so I just can know that the field has changed but not the old and new
> values.
> In the ticket history you can see both values, can i use those values
> from a scrip condition?
>
> Thanks in advance!
>
> Alvaro
>
> ------------------------------------------------------------------------
>
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Community help: http://wiki.bestpractical.com
> Commercial support: [EMAIL PROTECTED]
>
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com
_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
