Dear, is it possible to set the description field to a default value when you use "Create ticket in queue".
E.g. we want to fill up the description field with some default questions our help desk person will ask the requester on phone. He then fills in the answer after the question. Can you tell me how I can fix this? The questions are different depending on the queue the ticket will be created in. I have looked around but did not find any answer. Thanks in advance. Kind Regards, tommie _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
