Hi, I have an installation of RT 3.6.6. We were getting ourselves ready to release the Self Service interface to our company (RT is used for HelpDesk tracking here). I know that Self Service was working at one point, but then time passed and the plan was shelved for a while.
Now that we're back looking at it, Self Service is causing problems when anyone actually tries to view a ticket. Firefox reports: "The page isn't redirecting properly. Firefox has detected that the server is redirecting the request for this address in a way that will never complete." I was wondering if the upgrade to 3.6.4 a while back was when it broke: >From the 3.6.4 Announcement: * Implement redirect after update in SelfService as it's implemented in the full interface, so people can reload page without side effects. Thanks to doogles and Todd Chapman. That was the only thing I could find in the archives that matched some of the issues I saw. Here's one of the lines in the Apache logs that shows the redirect happening (edited some IPs, domains, etc.) 155.xx.xx.xxx - - [11/Feb/2008:12:13:33 -0500] "GET /SelfService/Display.html?id=2907 HTTP/1.1" 302 238 "http://x.mydomain.org/SelfService/"; "Mozilla/5.0 (Macintosh; U; Intel Mac OS X; en-US; rv:1.8.1.12) Gecko/20080201 Firefox/2.0.0.12" The only non-standard thing I think we use is the LDAP auth overlay which does work fine. Self Service does this both for privileged and unprivileged users in the SelfService area. All of the non-SelfService features seem to be fine. If anyone can point me to a starting place, I'll be glad to investigate more. Thanks, Erik _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
