Hi everyone,
I'm setting a status of approvlreq for tickets that need approval.
Everything is working fine, except that once approved, the ticket's
status doesn't change! I would expect this scrip in the ___Approval
queue should be doing the job, right?
- When a ticket has been approved by all approvers, add correspondence to the
original ticket
- On Resolve User Defined with template All Approvals Passed
---BEGIN---
# Find all the tickets that depend on this (that this is approving)
my $Ticket = $self->TicketObj;
my @TOP = $Ticket->AllDependedOnBy( Type => 'ticket' );
my $links = $Ticket->DependedOnBy;
my $passed = 0;
while (my $link = $links->Next) {
my $obj = $link->BaseObj;
next if ($obj->HasUnresolvedDependencies( Type => 'approval' ));
if ($obj->Type eq 'ticket') {
$obj->Comment( Content => $self->loc("Your request has been
approved."), );
$T::Approval = $Ticket; # so we can access it inside templates
$self->{TicketObj} = $obj; # we want the original id in the token line
$passed = 1;
} elsif ($obj->Type eq 'approval') {
$obj->SetStatus( Status => 'open', Force => 1, );
} elsif ($RT::UseCodeTickets and $obj->Type eq 'code') {
my $code = $obj->Transactions->First->Content;
my $rv;
foreach my $TOP (@TOP) {
local $@;
$rv++ if eval $code;
$RT::Logger->error("Cannot eval code: $@") if $@;
}
if ($rv or [EMAIL PROTECTED]) {
$obj->SetStatus( Status => 'resolved', Force => 1, );
} else {
$obj->SetStatus( Status => 'rejected', Force => 1, );
}
}
}
# Now magically turn myself into a Requestor Notify object...
require RT::Action::Notify; bless($self, 'RT::Action::Notify');
$self->{Argument} = 'Requestor'; $self->Prepare;
return 0; # ignore $passed;
---END---
The comment gets added, but the status is never set to 'open'... Should
I just remove the "elsif ($obj->Type eq 'approval')" condition and merge
the SetStatus command with the "($obj->Type eq 'ticket')" section?
Thanks,
js.
--
Jean-Sebastien Morisset, Sr. UNIX Administrator <[EMAIL PROTECTED]>
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