I haven't played with this, but one could conceivably create and RT Attribute that lets a user choose basic or advanced and only allow certain groups access to change it. Just default to basic?
Joe Casadonte wrote: > On 2/11/2008 11:51 AM, Oliver Jeeves wrote: > > >> The only problem with that, is that we'd prefer to present our customers >> with the self service interface, rather then the priveledged user >> interface. >> > > I have a code bit up on the Wiki that lets our privileged users select > which interface they want, the Self-Service or the normal one. You > should be able to adapt that to your needs by using a custom group right > instead of a cookie. > > http://wiki.bestpractical.com/view/BasicVsAdvancedInterface > > For more on creating a custom group right: > > http://wiki.bestpractical.com/view/MoreAboutPrivilegedUsers > > Hope that helps! > > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
