Hi. I would like to know if there is some way to map users to e-mail addresses.
I use LDAP for auth and I would like that a person that send an e-mail to RT to have permission to see that ticket. The question is that the Requestor is the e-mail of the sender, by this reason the person that opened the ticket is not allowed to see that ticket. For example: Login: test E-mail: [EMAIL PROTECTED] When [EMAIL PROTECTED] send an e-mail to [EMAIL PROTECTED] I want the requestor to be test and not [EMAIL PROTECTED] I'm using RT 3.6.1-4 debian package. Thanks for any help. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
