> 3) Any type of bulletin board or global notices functionality? It's a kludge but the way that I do notices to technicians is with an FYI queue, whose 5 most recently updated tickets show up as small block on the right hand side.
This way if someone has an announcement that all RT administrators need to see, they create a ticket in the FYI queue and it shows up on everyone's dashboard and some people's email. --Erek _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
