Hello, dear RT user, I'm proud to announce our new extension that would allow you to mainatain Due dates of tickets in semi-automatic way. Features: * multiple levels of service * per queue default levels of service * resolve or/and response deadlines * multiple business hours sets * out of hours modifiers
You can find it on the CPAN, before installation you can read the following doc: http://search.cpan.org/dist/RT-Extension-SLA/lib/RT/Extension/SLA.pm -- Best regards, Ruslan. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
