Hi Stephen, I think the bug was in 3.6.1. You probably compensated for it somehow and now it's working the way it should. The reason I'm suggesting this is that when I first installed RT it was 3.6.1, and there was a timezone discrepancy with the time that was being applied to outgoing e-mails. The developers suggested I upgrade to 3.6.3 and the problem went away. I'd take a good look at the time and timezone settings on your server and then check to make sure that the settings in your RT config make sense in that context.
Regards, Gene At 08:39 PM 2/13/2008, Stephen Carr wrote: >Dear All > >There seems to be a bug regarding the Timezone - it is bugging a user that >uses Eudora email client in that RT emails are 10:30 hours in the future >(at present Australia/Adelaide is +1030) - other email clients seem OK. > > >Below is a header of the email sent - not the line ###XXX### near bottom > >I think that RT use GMT in the database to manage requests from different >timezones. > >Any ideas / fix? > >It recently upgraded from 3.6.1 to 3.6.6 and had no complaints with 3.6.1 > >Thanks >Stephen Carr > > >Return-Path: <[EMAIL PROTECTED]> >Received: from localhost ([unix socket]) > by brooks.civeng.adelaide.edu.au (Cyrus v2.3.8) with LMTPA; > Thu, 14 Feb 2008 12:01:16 +1030 ################################## >X-Sieve: CMU Sieve 2.3 >Received: from brooks.civeng.adelaide.edu.au (localhost [127.0.0.1]) > by brooks.civeng.adelaide.edu.au (8.14.2/8.14.2) with ESMTP id >m1E1VFk4021481 > (version=TLSv1/SSLv3 cipher=DHE-RSA-AES256-SHA bits=256 verify=NOT) > for <[EMAIL PROTECTED]>; Thu, 14 Feb 2008 12:01:15 +1030 >############### >Received: (from [EMAIL PROTECTED]) > by brooks.civeng.adelaide.edu.au (8.14.2/8.14.1/Submit) id >m1E1VFhN021478; > Thu, 14 Feb 2008 12:01:15 +1030 ##################### >Subject: [rt #1148] AutoReply: Lifedrive Sync with Oracle Calendar and >Palm Desktop ARS >From: RT Civeng <[EMAIL PROTECTED]> >Reply-To: [EMAIL PROTECTED] >In-Reply-To: >References: <[EMAIL PROTECTED]> >Message-ID: <[EMAIL PROTECTED]> >Precedence: bulk >X-RT-Loop-Prevention: rt >RT-Ticket: rt #1148 >Managed-by: RT 3.6.6 (http://www.bestpractical.com/rt/) >RT-Originator: [EMAIL PROTECTED] >To: [EMAIL PROTECTED] >MIME-Version: 1.0 >Content-Transfer-Encoding: 8bit >Content-Type: text/plain; charset="utf-8" >X-RT-Original-Encoding: utf-8 >Date: Thu, 14 Feb 2008 12:01:15 +101800 #######XXXX################### >X-Scanned-By: MIMEDefang 2.63 on 129.127.16.1 >X-DSPAM-Result: Whitelisted >X-DSPAM-Processed: Thu Feb 14 12:01:16 2008 ############################ >X-DSPAM-Confidence: 0.9993 >X-DSPAM-Probability: 0.0000 >X-DSPAM-Signature: 47b399e4214865649514390 > > > > > >-- >Stephen Carr >Computing Officer >School of Civil and Environmental Engineering >The University of Adelaide >Tel +618-8303-4313 >Fax +618-8303-4359 >Email [EMAIL PROTECTED] > >CRICOS Provider Number 00123M >----------------------------------------------------------- >This email message is intended only for the addressee(s)and contains >information that may be confidential and/or copyright. If you are not the >intended recipient please notify the sender by reply email and immediately >delete this email. Use, disclosure or reproduction of this email by anyone >other than the intended recipient(s) is strictly prohibited. No >representation is made that this email or any attachments are free of >viruses. Virus scanning is recommended and is the responsibility of the >recipient. > >_______________________________________________ >http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > >Community help: http://wiki.bestpractical.com >Commercial support: [EMAIL PROTECTED] > > >Discover RT's hidden secrets with RT Essentials from O'Reilly Media. >Buy a copy at http://rtbook.bestpractical.com -- Gene LeDuc, GSEC Security Analyst San Diego State University _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
