On 2/14/2008 9:04 PM, Kevin Sheen wrote: > Here is a quick example - if a Level 1 category contained Network, > the Level 2 subcategories might be Remote access, LAN or WAN. > Another example would be a L1 category of EDI would have L2 > subcategories of X12 data problem and Problem with IDOC. In essence > the L2 subcategories are related to the L1 category.
I would like to do something like this as well. When you create a new ticket you have to first select a queue. The queue would be the level 1 category, obviously, and the level two category could be a queue-specific CF, but with a common name (e.g. SubQueue). This would probably be a "Select One" value, which could itself have a category, giving you, in essence, three levels of categories, if desired. I haven't tried this yet, just thinking out loud.... -- Regards, joe Joe Casadonte [EMAIL PROTECTED] ========== ========== == The statements and opinions expressed here are my own and do not == == necessarily represent those of Oracle Corporation. == ========== ========== _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
