Karl,
Go to the PRINCIPALS table and look up the correct UserID in the and
see if it is enabled/disabled. The USers table doesn't have that info.
Kenn
LBNL
On 2/19/2008 11:10 AM, Karl Boyken wrote:
> Yes, I've poked around a bit in the database. I haven't seen anything
> glaringly wrong yet, but that could be more a statement about my
> ignorance of the RT schema than anything else. The 'root' user is in
> Users, and it looks like it has all the settings it would have from
> creating the initial db. There are two SuperUser rights entries in the
> ACL table, one for RT_System and one for root.
>
> Karl
>
> Kenneth Crocker wrote:
>> Karl,
>>
>>
>> Have you gone into the DataBase with SQL and looked at what is in
>> the table records? especially for root? That might help, especially if
>> you see something glaringly odd. Then you could find out what you need
>> to change and modify that particular record. Normally, I wouldn't
>> recommend modifying the RT DataBasee directly, but if you need to
>> "fix" something, sometimes that's the only way to do it. I'd look at
>> the USERS table to get the ID number and then the PRINCIPALS table and
>> asee if the Id is disabled or not. If that doesn't indicate anything,
>> then look at the ACL table. There must be something there that would
>> give you a clue. Hope this helps.
>>
>> Kenn
>> LBNL
>
>
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