On Thu, Feb 21, 2008 at 08:46:06PM -0300, Alex Moura wrote: > Greetings, > > For instance, if we use the RTx-Shredder WebUI (RT v3.6. ) to wipeout > only 10 tickets, it locks the sessions and gives a timeout error > message in the Apache 1.3.x log: > > --------------------------------------------- > [Thu Feb 21 20:37:59 2008] [error] [client 200.143.192.54] FastCGI: > comm with server "/usr/local/rt3/bin/mason_handler.fcgi" aborted: idle > timeout (90 sec) > > [Thu Feb 21 20:37:59 2008] [error] [client 200.143.192.54] FastCGI: > incomplete headers (0 bytes) received from server > "/usr/local/rt3/bin/mason_handler.fcgi" > --------------------------------------------- > > > And shows this error page: > > --------------------------------------------- > Internal Server Error [...] > > Any suggestions / tips to make use of the RTx web ui? >
You can adjust the fastcgi timeout in your apache configuration: FastCgiServer /usr/local/rt3/bin/mason_handler.fcgi -processes x -idle-timeout y Actually "y" is equal to 90 for you, so you can increase it. But your time to delete a ticket seems pretty long, so I don't think it's a good Idea to have a too high value for "y" as it will block a dedicated fastcgi process. Maybe you're missing some indexes or tuning on your database ? _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
