Hi all I need a scrip (or scrips) that will do the following: When a ticket in queue AAA or BBB reaches its final priority, move it to queue HHH and send an email to [EMAIL PROTECTED] (or a specified RT group) with a subject 'Ticket Escalated: <ticket subject>' Ideally I want to run this with rt-crontool. Can anyone help? Regards, Danie
_______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
