Greg Evans wrote: > Mike, > > Thanks, that helps a lot and I can refer to the LDAP threads as well for > that info. I guess my question in return then is thus: > > Since (at least at present) we want to have our users account information in > RT, but we don't want them to actually be able to access it, but we do want > the information from NIS in RT, how would the NIS info populate the Users > table? I guess that is my question, since we want them all in RT so when we > take a ticket from a given user over the phone, we don't have to create the > user and then the ticket.
You would need to make sure (I'm not sure if it does, off-hand) that the New Ticket creation code tries calls the Update and AutoCreate methods on the user before creating the ticket. So that, when you create a new ticket, you enter the user's e-mail address in the requestor field, and then as the ticket is submitted, RT will check for a user, update the user's info if found, or autocreate the user if not found, and then create the ticket. I can try to be more clear if you decide to take this route and when it's not half four on a friday. -- Kind Regards, __________________________________________________ Mike Peachey, IT Tel: +44 114 281 2655 Fax: +44 114 281 2951 Jennic Ltd, Furnival Street, Sheffield, S1 4QT, UK Comp Reg No: 3191371 - Registered In England http://www.jennic.com __________________________________________________ _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
