On 2/22/2008 7:38 PM, Joe Casadonte wrote: > Every Queue we have has a CF called 'SubCategory', each with it's own > values. Whenever tickets are listed, I would like to see the value of > this CF. The fact that it has the same name may be what makes this > work, since most code I've seen tries to load by name, queue-specific > first, then global. Any thoughts on this type of hack?
Well, if I assign one of the SubCategory CFs to ALL queues, then it appears in the column display list and I can add it to queries. As long as this CF is assigned to all queues, though there are several problems: 1) it overrides the queue-specific CF in the output 2) I can see it in all tickets, which I don't want If I remove the CF, then the query results show me what I expect, and the tickets only have one SubCategory, as expected. So while this is OK for setting up the saved queries, it's not a long-term solution. -- Regards, joe Joe Casadonte [EMAIL PROTECTED] ========== ========== == The statements and opinions expressed here are my own and do not == == necessarily represent those of Oracle Corporation. == ========== ========== _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
