All
This is a new install of RT on CentOS 5.1 using the rpm from the tlviewer.org (thank you). Most of it went well, rt works fine can create tickets, queues, groups, etc. I am new to RT and still configuring. But incoming email is failing to create ticket. Outgoing notification work fine I am usining sendmail, and have tested the alias but the issue appears to be at rt-mailgate As just a line command fails. I have reviewed the list and seen that the new version of RT uses http to interact and send mail. Here is the test message and the failures.
cat /usr/bin/test | /usr/sbin/rt-mailgate --debug --queue telephony --url http//172.16.2.123/rt3/
Connecting to http//172.16.2.123/rt3//REST/1.0/NoAuth/mail-gateway at /usr/sbin/ rt-mailgate line 102, <> line 1.
Use of uninitialized value in pattern match (m//) at /usr/lib/perl5/vendor_perl/ 5.8.8/HTTP/Cookies.pm line 45, <> line 1.
An Error Occurred
=================
400 URL must be absolute
This is /usr/sbin/rt-mailgate exiting because of an undefined server error at /u sr/sbin/rt-mailgate line 150, <> line 1.
[EMAIL PROTECTED] ~]# cat /usr/bin/test | /usr/sbin/rt-mailgate --debug --queue telephony-problem --url http//172.16.2.123/rt3/
Connecting to http//172.16.2.123/rt3//REST/1.0/NoAuth/mail-gateway at /usr/sbin/rt-mailgate line 102, <> line 1.
Use of uninitialized value in pattern match (m//) at /usr/lib/perl5/vendor_perl/5.8.8/HTTP/Cookies.pm line 45, <> line 1.
An Error Occurred
=================
400 URL must be absolute
This is /usr/sbin/rt-mailgate exiting because of an undefined server error at /usr/sbin/rt-mailgate line 150, <> line 1.
I can supply any information needed:Below is RT_SiteConfig etc. Please tell me what to include. Also though may be unrelated, I have two other installation issues; the root redirect (/ vs. "/rt3" does not work from RT_SiteConfig and the log redirect fails (see commented out configs below). Again I can supply any information needed. Not sure what you may need.
Thanks in advance.
Tom
[EMAIL PROTECTED]
cat /etc/rt3/RT_SiteConfig.pm
# Any configuration directives you include here will override
# RT's default configuration file, RT_Config.pm
#
# To include a directive here, just copy the equivalent statement
# from RT_Config.pm and change the value. We've included a single
# sample value below.
#
# This file is actually a perl module, so you can include valid
# perl code, as well.
#
# The converse is also true, if this file isn't valid perl, you're
# going to run into trouble. To check your SiteConfig file, use
# this comamnd:
#
# perl -c /path/to/your/etc/RT_SiteConfig.pm
Set( $rtname, 'BroadStripe');
# Set( $Organization , "example.com");
# Look into the zoneinfo database for valid values (/usr/share/zoneinfo/)
Set( $Timezone , 'US/Central');
Set( $WebBaseURL , "http://rt.millennium.corp");
Set( $WebPath , "/rt3");
#My Customizations
Set($CorrespondAddress, '[EMAIL PROTECTED]');
Set($CommentAddress, '[EMAIL PROTECTED]');
#Set($LogToSyslog, '');
#Set($LogToFile, 'debug');
#Set($LogDir, '/var/log/rt3');
#Set($LogToFileNamed , 'rt.log');
Set($OwnerEmail, "[EMAIL PROTECTED]");
Set($MyTicketsLength, 20);
1;
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