yep, only top most text part is treated as content of a transaction, all other parts are treated as attachments. You can configure notifications to attach those objects as well to outgoing emails. Read about that on the wiki - page Template. As well, you can add links to those parts instead of sending them, this is also described on the wiki.
On Mon, Feb 25, 2008 at 11:09 PM, Chris Fabri <[EMAIL PROTECTED]> wrote: > We had an issue in rt 3.6.3 where only part of a reply comes through in > email, but the whole reply is visible in the web interface. It looks > like the user sent (or had formatted) a reply as a couple of plain text > attachements, and only the first attachment is making it through the > email. The web reply has all the content displayed, and the plaintext > attachements are visible there. Is this expected behavior? chris > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > -- Best regards, Ruslan. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
