Hello everyone,
I am trying to add the date to the subject line that rt generates. for
example [rtname #260208-101]
I adjusted as follows:
sub SetSubjectToken {
my $self = shift;
my $sub = $self->TemplateObj->MIMEObj->head->get('Subject');
my $id = $self->TicketObj->id;
my $token_re = $RT::EmailSubjectTagRegex;
$token_re = qr/\Q$RT::rtname\E/o unless $token_re;
return if $sub =~ /\[$token_re\s+# strftime('%d%m%y', @{[localtime()]})
-$id\]/;
$sub =~ s/(\r\n|\n|\s)/ /gi;
chomp $sub;
$self->TemplateObj->MIMEObj->head->replace(
Subject => "[$RT::rtname #" . strftime('%d%m%y', @{[localtime()]}) .
"-$id] $sub",
);
Works perfectly when creating a ticket, but whenever replying to the ticket
a new ticket is created.
I believe it has to do with return if $sub =~ /\[$token_re\s+#
strftime('%d%m%y', @{[localtime()]}) -$id\]/;
I hardly know perl and was available to google appending strings in perl.
But the above I do not know how to figure out.
Any help would be appreciated.
}
--
- - Sharlon (c).
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