I built a box (Fedora Core 8), so I did the install via yum. I created a test queue, added the line in /etc/aliases and did newaliases.
aliases: test: "|/usr/sbin/rt-mailgate --queue 'test' --action correspond --url http://myurl/"; rt-comment: "|/usr/sbin/rt-mailgate --queue 'test' -- action comment --url http://myurl/"; I submit a new ticket, it seems to work great. I get back correspondence with my ticket information. I click reply and reply to the ticket, it creates a new ticket instead of adding it to the old ticket. I did not do any cc's or other things. Just a basic reply. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
