I have just started to use RT. I am in the process of setting up my users and queues. Is it possible to set up alias's for reply to addresses for queues, but disable them for create so that I have to force my users to go into the RT system to create their tickets?
I do not want the users to create tickets via email unless they do not know where they should put a ticket, and in that case, it will go in a general queue and management will decide which queue to put it in. But if someone knows what queue to put a ticket into (say QA for example), I want them to go into RT and add a ticket using the online system, adding it to the QA queue. So basically my question is: is it possible to disable OnCreate from email for all queues but one? Thanks in advance. -- View this message in context: http://www.nabble.com/Block-creation-of-tickets-via-email--tp15705888p15705888.html Sent from the Request Tracker - User mailing list archive at Nabble.com. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
