I'm using RT3.4.5 (upgrading soon!), and have these aliases for one of my queues:
support: "|/usr/local/rt3/bin/rt-mailgate --queue support --action correspond --url http://rt.myserver.com"; support-comment: "|/usr/local/rt3/bin/rt-mailgate --queue support --action comment --url http://rt.myserver.com"; I now want to setup this alias: support-noreply: support so that email sent to support-noreply creates a ticket, but doesn't send the requestor an auto-reply. Is there a cookie cutter scrip that will do this? Do I need to tweak the global autoreply scrip? Can I use squelchEmail() cleverly here? Is there an undocumented option to rt-mailgate that might help? I did notice that "[EMAIL PROTECTED]" ends up as a cc on the ticket (probably because RT doesn't recognize it as the same address as "[EMAIL PROTECTED]") -- can I use this somehow? ("if ($self->TicketObj->??? =~/noreply/i)" or something?). -- We're just a Bunch Of Regular Guys, a collective group that's trying to understand and assimilate technology. We feel that resistance to new ideas and technology is unwise and ultimately futile. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
