Hi everyone,
I know there's a way to do this, but I'm still learning RT, so I don't
know exactly how to code this... I'd like to send an e-mail for a new
ticket to a group, if the owner is Nobody, and send it to the owner if
the owner is NOT Nobody. Right now I have a generic e-mail scrip...
The scrip:
On Create Send Email with template Added to Queue Email
The template (Added to Queue Email):
To: [EMAIL PROTECTED]
Subject: {$Ticket->QueueObj->Name()} Queue: {$Ticket->Subject()}
Ticket #{$Ticket->id} has been added to the {$Ticket->QueueObj->Name()}
queue.
-> Ticket URL: {$RT::WebURL}Ticket/Display.html?id={$Ticket->id}
{$Transaction->Content()}
So I guess I'm looking to change the template to something like:
---BEGIN---
if owner eq Nobody {
To: [EMAIL PROTECTED]
Subject: {$Ticket->QueueObj->Name()} Queue: {$Ticket->Subject()}
Ticket #{$Ticket->id} has been added to the {$Ticket->QueueObj->Name()}
queue.
} else {
To: owner->email
Subject: Your Ticket in {$Ticket->QueueObj->Name()} Queue:
{$Ticket->Subject()}
Ticket #{$Ticket->id} has been added to the {$Ticket->QueueObj->Name()}
queue and assigned to you.
}
-> Ticket URL: {$RT::WebURL}Ticket/Display.html?id={$Ticket->id}
{$Transaction->Content()}
---BEGIN---
What do you think?
Thanks!
js.
--
Jean-Sebastien Morisset, Sr. UNIX Administrator <[EMAIL PROTECTED]>
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