When a user created a ticket using the quick ticket create, his name or nobody is in the drop down list (even if he does not have rights to own in that queue). So when he created a ticket in a queue that he does not rights to own in, he got an error on creation. I set up a scrip to set a default owner on regular ticket creation.
How can I set up the quick ticket creation so that using the owner is set to a default owner or nobody, but not the current user? Thanks -- View this message in context: http://www.nabble.com/Quick-Ticket-Create---Default-owner-tp15829426p15829426.html Sent from the Request Tracker - User mailing list archive at Nabble.com. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com