Has anyone come across this error when trying to do a BulkAbandon on a
group of [RTIR] tickets:
System error
error: Can't call method "CurrentUser" on an undefined value at /opt/
rt3/share/html/RTIR/Elements/UpdateData line 71.
context:
...
67:
68: if ( $type eq 'Incident' ) {
69: push @parents, $Ticket->id;
70: } else {
71: my $tickets = RT::Tickets->new( $Ticket->CurrentUser() );
72: $tickets->FromSQL( "Queue = 'Incidents' AND HasMember = ".
$Ticket->id );
73: while ( my $parent = $tickets->Next ) {
74: push @parents, $parent->id;
75: }
...
code stack: /opt/rt3/share/html/RTIR/Elements/UpdateData:71
/opt/rt3/share/html/RTIR/Incident/Elements/ReplyForm:43
/opt/rt3/share/html/Widgets/TitleBox:51
/opt/rt3/share/html/RTIR/Incident/Elements/ReplyForm:47
/opt/rt3/share/html/RTIR/Incident/BulkAbandon.html:67
/opt/rt3/share/html/autohandler:298
The only syslog errors I have been seeing are:
RT: Use of uninitialized value in pattern match (m//) at /opt/rt3/
share/html/Callbacks/RTIR/Elements/SelectOwner/UpdateObjectList line
13. (/opt/rt3/share/html/Callbacks/RTIR/Elements/SelectOwner/
UpdateObjectList:13)
RT: Use of uninitialized value in join or string at /opt/rt3/share/
html/RTIR/Incident/Elements/ReplyForm line 39. (/opt/rt3/share/html/
RTIR/Incident/Elements/ReplyForm:39)
RT: Use of uninitialized value in string eq at /opt/rt3/share/html/
RTIR/Elements/UpdateData line 68. (/opt/rt3/share/html/RTIR/Elements/
UpdateData:68)
it seems like $Ticket is not being passed to the UpdateData form, but
I can't seem to figure out why. I'm currently drilling down through
the html file into UpdateData, just wanted to throw this out there to
see if i'm chasing my tail.
--
Wes Young
Network Security Analyst
CIT - University at Buffalo
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