Figured it out. The action I had set was "Notify Requestors" instead of "Autoreply to Requestors".
Mathew Gene LeDuc wrote: > Just in case you might have also cleaned up the template, make sure its > first line is blank. > > Turn on debugging in your logs and stick logger commands into various > parts of the scrip so you can see what is going on. > > At 04:05 AM 3/10/2008, Mathew wrote: >> We have recently encountered a situation where auto replies have stopped >> going out for all queues. The only recent changes have been to the >> global scrip which sends them. >> >> It had been pointed out that when people are listed as Ccs on a ticket >> they don't get the content of an email. I had modified the scrip to >> include those people but decided they didn't need the auto reply and >> only needed the content of the email. I made another scrip to cover >> this instead. After creating the second scrip I set the first one back >> to On Create Notify Requestors with Global Template: Autoreply. Since >> then, nothing goes out. >> >> I've verified that it isn't set to Disabled and that the Stage is >> TransactionCreate. >> >> Anyone else ever experience this and know what to do about it? >> >> Mathew >> -- >> Keep up with me and what I'm up to: http://theillien.blogspot.com >> _______________________________________________ >> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users >> >> Community help: http://wiki.bestpractical.com >> Commercial support: [EMAIL PROTECTED] >> >> >> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. >> Buy a copy at http://rtbook.bestpractical.com > > -- Keep up with me and what I'm up to: http://theillien.blogspot.com _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
