On 3/12/2008 10:06 AM, King, Aubrey wrote: > Can anyone make a suggestion on this? I will be more than happy to > paste whatever you need. If it's of any use, the apache user and rt > group are grabbed from ldap. You can see perms here:
I'd say it's perms related (I know you said you checked, but....) In particular ($RT3 == base RT install directory): $RT3/var/mason_data $RT3/var/session_data $RT3/var/tmp should be owned and writable by the apache user (or whatever user your webserver/fcgi runs as), as well as everything underneath them. In addition, and this is likely the issue (at least it is for me, usually): /etc/httpd/logs/fastcgi /etc/httpd/logs/fastcgi/dynamic need to be writeable by the fcgi user. For some reason I have them as 0777 on my system, so maybe it needs to be even more open than that. Typically, though, this directory (/etc/httpd/logs) is writable for root only. -- Regards, joe Joe Casadonte [EMAIL PROTECTED] ========== ========== == The statements and opinions expressed here are my own and do not == == necessarily represent those of Oracle Corporation. == ========== ========== _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
