Hi, what does the parameter no_tickets looks for and how to use it ? i set status to 'any' and 'no_tickets' = 1 to show me all users who do not have any relation to a ticket (watcher(Requestor, Owner, Cc or AdminCc)). So i guess 'no_tickets' = 0 means show me users that have a relation to at least one ticket. The strange effect in my case is that i have several users who get listed in both terms, how can that be ? i also tried with true and false but makes no different.
A second question i have is the relation between an user and an attachment. Does the shredder script also looks for this relation, or is there only a direct relation between an attachment and a ticket and than between a ticket and a user (what about TransactionId) ? If i understand well, the shredder script checks all dependencies an user can have to a ticket (watcher(Requestor, Owner, Cc or AdminCc)). Best regards -- ----------------------- Alexander _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
