On Mar 13, 2008, at 11:06 AM, Ben Robson wrote:
Stef,
I have been trying to work out this exact same thing for the past
week now, in fact I put a similar post to this maillist
approximately 3 days ago, with little assistance.
Thus far I have found the documentation that implies custom fields
can be referenced by 'CF-CustomFieldName'. However my testing of
this results in nothing (at best I get a ':' where asking for Status
might give 'Status: open').
One thing I did find was that, in a documented example, if you asked
for a verbose show of a ticket it would show custom field values
along with the standard field values, however in my testing I only
get the standard fields being shown.
I am now wondering if something has been changed in command-line rt
that means the CF-CustomFieldName is still the correct syntax, but
that the command-line rt can't see custom-fields for display any
more (it can still search, but can't display them).
That syntax works here
rt-3.6.6$ ./bin/rt show ticket/1 -f id,queue,CF-Testing
id: ticket/1
Queue: General
CF-Testing: testing value
Perhaps the user bin/rt is logging in as lacks permissions?
-kevin
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