I made modifications as shown by someone on the list to add some items to the people section. For example, my "People" section of a ticket now looks like this:
X People Requestors: [EMAIL PROTECTED] Real Name: Customers Real Name RT Username: username Home Phone: 555-555-5555 Work Phone: Mobile Phone: Cable Modem Type: Cable Modem MAC: Email Address: [EMAIL PROTECTED] Email Password: Plaintext_password ________________________________________ Owner: gevans <[EMAIL PROTECTED]> Cc: AdminCc: This was set up this way because I and a few others need to have access to the users password. We have another group that does some after-hours work for us and I would like for them to see all of the same information, but NOT the password. Would this be something I do with templates or ??? I was thinking something like this: People Requestors: [EMAIL PROTECTED] Real Name: Customers Real Name RT Username: username Home Phone: 555-555-5555 Work Phone: Mobile Phone: Cable Modem Type: Cable Modem MAC: Email Address: [EMAIL PROTECTED] Email Password: ******** ________________________________________ Owner: gevans <[EMAIL PROTECTED]> Cc: AdminCc: Not even a clue where I might begin on this. Maybe a scrip that if the user is in Group "B" then change the password to ****'s? Not sure, so I thought I would ask. Greg Evans Hood Canal Communications (360) 898-2481 ext.212 _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
