Geoff, Check your Perl module dependencies. I had the same problem and it turned out that perl-DBIx-SearchBuilder needed and update to the latest version. Download the src tar.gz and do a 'configure' & 'make testdeps' to see if you are missing modules required.
Regards, Ton -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Geoff Roberts Sent: Monday, March 17, 2008 5:06 AM To: [email protected] Subject: [rt-users] Since upgrading to 3.6.6 can only set owner of ticket tonobody Hi, Since upgrading to RT 3.6.6 the only option users have when setting the owner of a ticket under "Basic" settings is "nobody". Tickets created by the user do not have the user set as the owner when using the "New ticket in" button at the top of the "home" page. Even the root user has the same issue. Existing tickets which already have an owner assigned will come up with an option other than "nobody". Interestingly, the "Quick ticket creation" section at the bottom of the "home" page does have the user pre-selected as the owner. Under 3.6.5, the user would at least have the option to select their own ID as the owner of the ticket when changing the owner after the ticket had been created. I've attached output from "System Configuration" listing our perl modules and versions. We are also using RTFM 2.2.1. The upgrade was a complete uninstall of 3.6.5 followed by a complete re-install of 3.6.6 so the mason caches were created from scratch. Any ideas as to what might be going wrong? Kind regards, Geoff _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
